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Communications, Negotiation, and Conflict Resolution (CNCR)

Online Course

This course has been designed to help improve the written, oral, and negotiating skills of estimators, superintendents, and project managers who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers, and their employers. 

Course Content:

  • Define a conflict
  • Identify the stages of conflict
  • Describe the importance of communication
  • Apply assertiveness techniques to get a point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Describe how power can be used/abused in negotiation
  • Identify when to close negotiations

This course has been accredited by the Canadian Construction Association (CCA) and this course is available in both English and French.

Duration:  4 hours | $150.00 +GST

Course Credits: 

  • 2 CCA Gold Seal Credits
  • ​​8 BC Housing CPD points, Formal, Group A 



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Course Credits Information
Gold Seal Credits:
Other Credits:
8 BC Housing CPD points, Formal, Group A
Course Certificates

Upon successful completion of this online course, a certificate of completion will be available to download and print.

Course Contact Information

Leanne Hendrickson
Education Services Coordinator

Communications, Negotiation, and Conflict Resolution (CNCR) is currently full. Please continue to checkout or add your email address to the waiting list